Privacy Policy

1.Who We Are

bingo63 ("we," "us," "our," or "the Company") operates the online gaming platform accessible at bingo63.app. bingo63 is a PAGCOR-regulated online casino serving Filipino players aged 21 and above. We are the data controller responsible for the personal data collected through the bingo63 Platform.

This Privacy Policy applies to all personal data collected from players, visitors, and prospective users of the bingo63 Platform, including through our website, mobile applications, and any related services. By using the bingo63 Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

2.Data We Collect

bingo63 collects the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, government ID number, nationality	KYC verification, age verification, AML compliance
Contact Data	Email address, Philippine mobile number, residential address	Account management, support, notifications
Financial Data	GCash number, Maya account, bank account details, transaction history	Payment processing, fraud prevention, AML
Technical Data	IP address, device type, browser, operating system, session data	Security, fraud detection, Platform optimization
Usage Data	Games played, bets placed, session duration, bonus usage	Responsible gaming monitoring, personalization
Communications Data	Support chat logs, email correspondence, feedback	Customer support, dispute resolution, quality assurance

We do not collect sensitive personal information (as defined under RA 10173) unless strictly required for regulatory compliance, in which case we will obtain your explicit consent.

3.How We Collect Your Data

bingo63 collects personal data through the following means:

Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies.
Third-Party Sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, Maya, and banking partners.
Regulatory Sources: Data received from PAGCOR or other Philippine regulatory authorities in connection with licensing, compliance, or investigation requirements.

4.How We Use Your Data

bingo63 uses your personal data for the following purposes:

Account Management: To create, maintain, and manage your bingo63 account, including authentication and security.
KYC & Age Verification: To verify your identity and confirm that you are at least 21 years of age, as required by PAGCOR regulations and Philippine gaming law.
Payment Processing: To process deposits and withdrawals via GCash, Maya, and bank transfer, and to maintain accurate financial records.
Regulatory Compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering (AML) obligations under Republic Act No. 9160 (as amended), and other applicable Philippine laws.
Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide responsible gaming tools.
Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct.
Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
Platform Improvement: To analyze usage patterns, improve game offerings, and enhance the overall player experience on bingo63.
Marketing Communications: To send you promotional offers, bonus notifications, and updates about bingo63, where you have consented to receive such communications. You may opt out at any time.

5.Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, bingo63 processes your personal data on the following legal bases:

Contractual Necessity: Processing required to perform our contract with you (the Terms & Conditions), including account management, payment processing, and game provision.
Legal Obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AML laws, and tax obligations.
Legitimate Interests: Processing for fraud prevention, security, Platform improvement, and responsible gaming monitoring, where these interests are not overridden by your rights.
Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.Data Sharing & Disclosure

bingo63 does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulation.
Payment Processors: GCash (Mynt), Maya (Voyager Innovations), and banking partners (BPI, BDO, UnionBank, Metrobank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals.
KYC & Identity Verification Providers: Third-party identity verification services used to conduct KYC checks and age verification.
IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection providers who process data on our behalf under strict data processing agreements.
Game Software Providers: Licensed game providers whose software is integrated into the bingo63 Platform may receive limited technical data necessary for game operation.
Legal & Professional Advisors: Lawyers, auditors, and other professional advisors where necessary for legal proceedings, compliance, or corporate governance.

All third-party service providers are contractually required to process your data only for specified purposes and in accordance with applicable data protection laws.

7.Cookies & Tracking Technologies

bingo63 uses cookies and similar technologies (web beacons, pixel tags, local storage) to operate and improve the Platform. The following types of cookies are used:

Essential Cookies: Required for the Platform to function. These include session cookies for authentication and security. These cannot be disabled without affecting Platform functionality.
Functional Cookies: Remember your preferences (e.g., language, game settings) to provide a personalized experience.
Analytics Cookies: Collect anonymized data about how players use the Platform to help us improve performance and user experience.
Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the bingo63 Platform.

8.Data Retention

bingo63 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:

Account Data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by PAGCOR regulations and AML laws.
Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in compliance with AML and tax record-keeping requirements.
KYC Documents: Retained for a minimum of 5 years after the end of the business relationship, as required by the Anti-Money Laundering Act.
Support Communications: Retained for 2 years from the date of the last communication, unless required for longer by ongoing disputes or legal proceedings.
Marketing Data: Retained until you withdraw consent or opt out of marketing communications.

After the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

9.Data Security

bingo63 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

SSL/TLS encryption for all data transmitted between your device and the bingo63 Platform.
AES-256 encryption for sensitive data stored on our servers.
Multi-factor authentication for administrative access to systems containing personal data.
Regular security audits, penetration testing, and vulnerability assessments.
Strict access controls ensuring that only authorized personnel can access personal data on a need-to-know basis.
Employee training on data protection and information security.
Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that poses a risk to your rights and freedoms, bingo63 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay, as required by the Data Privacy Act.

10.Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by bingo63:

Right to be Informed: The right to know how your personal data is being collected and processed — which this Privacy Policy fulfills.
Right of Access: The right to request a copy of the personal data bingo63 holds about you.
Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object: The right to object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.
Right to Restrict Processing: The right to request that we limit the processing of your personal data in certain circumstances.
Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer (DPO) via the contact details in Section 14. We will respond to all verified requests within 15 business days.

11.Children & Minors

The bingo63 Platform is strictly for individuals aged 21 years and older. bingo63 does not knowingly collect personal data from persons under 21 years of age. Age verification is conducted at registration and enforced throughout account use.

If bingo63 discovers that personal data has been collected from a person under 21 years of age, the account will be immediately closed, all associated data will be deleted (subject to any legal retention obligations), and any winnings will be forfeited.

If you believe that a minor has registered on the bingo63 Platform, please contact our support team immediately so that we can take appropriate action.

12.International Data Transfers

bingo63 primarily processes and stores your personal data within the Philippines. In limited circumstances, data may be transferred to or accessed by service providers located outside the Philippines (for example, cloud infrastructure or game software providers with international operations).

Where such transfers occur, bingo63 ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to protect your data to a standard equivalent to that required under Philippine law. We will not transfer your personal data to countries that do not provide an adequate level of data protection without your explicit consent or a valid legal basis.

13.Changes to This Privacy Policy

bingo63 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where practicable.

The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the bingo63 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how bingo63 protects your personal data.

14.Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer (DPO):

Email: privacy at bingo63.app
Live Chat: Available 24/7 via the bingo63 Platform
Response Time: We aim to respond to all data subject requests within 15 business days.

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated. The NPC can be reached through their official government channels.